History is recorded as it happens
Completed staff-initiated cancellations and swaps are recorded against each staff member's rostered shifts as part of the normal workflow. Nothing extra to type.
Smart Rostering
Reliability signals from cancellation history.
Reliability stops being a gut feeling. BondiByte records cancellations and swaps as they happen, measures recent reliability for every staff member, and lets that evidence quietly inform the roster at a weight you control.
What you get with Cancellation history & reliability.
- Per-staff cancellation history
See each team member's reliability over time, not just a vague sense of who lets you down.
- Feeds suitability scoring
Reliability becomes a signal in the roster, so dependable staff are recognised automatically.
- Fairer, evidence-based assignment
Decisions rest on real history, making them easier to explain and to defend.
Why it exists
The problem it solves.
Every coordinator knows who tends to drop shifts, but it lives as a gut feeling. Gut feelings are hard to be fair with, impossible to defend if challenged, and they walk out the door when the coordinator does. Reliability should be something the roster actually knows, not something one person remembers.
How it works
Recent reliability is measured
For rostering, BondiByte looks at each person's last 28 days: shifts they were assigned versus shifts they cancelled, so the signal reflects the present, not ancient history.
Reliability feeds the suggestions
Cancellation reliability is one of the weighted signals in smart recommendations. Dependable staff are quietly favoured, and a run of recent cancellations gently lowers a ranking.
New staff start neutral
Someone with no history is treated as neutral, not rewarded or punished for a record they have not had time to build.
Review the numbers when you need them
The Audit Centre's Ratings view shows per-staff cancellation, swap and non-completion rates with the counts behind them, ready for fair, evidence-based conversations.
What you can do.
Per-staff reliability rates
Cancellation, swap and non-completion rates for every staff member, measured against the shifts they were actually rostered for.
A recent-history signal
Roster scoring uses the last 28 days, so people are judged on current form rather than a bad month last year.
Visible reasoning
When reliability affects a suggestion, it appears as a plain reason, such as a low recent cancellation rate counting in someone's favour.
Neutral for new starters
No history means a neutral score, so new staff compete on availability, capability and fit.
Staff can see their own record
If you enable it, each staff member can view their own ratings, and only their own, which keeps the conversation open rather than hidden.
You stay in control.
Cancellation reliability has its own weight in the scoring. Raise it, lower it, or rely on a preset such as Compliance First, which weights it higher.
The Ratings view in the Audit Centre is read-only and manager-facing, so the numbers inform decisions without being editable.
Staff only ever see their own rating, and only if your organisation turns that on.
Learn how to use this feature.
Frequently asked questions.
Is this a punishment score?
No. It is one weighted signal among many, you control its weight, and it is based on recorded workflow events rather than opinion. It mostly works by recognising dependable staff.
What actually counts as a cancellation?
Completed staff-initiated cancellations, measured against shifts the person was rostered for. Swaps are counted separately, so helping a colleague is not the same as dropping a shift.
Are no-shows tracked?
No. Genuine attendance no-shows are not recorded. The non-completion figure counts shifts that did not stand for a person, such as cancelled or swapped-out shifts, and is labelled honestly as such.
Does an old cancellation follow someone forever?
The roster's reliability signal looks at the last 28 days, so it reflects recent behaviour and recovers quickly once reliability does.
Can staff see this about each other?
No. Managers see the Ratings view; a staff member can only ever see their own record, and only where the organisation enables it.
More in Smart Rostering.
Smart Rostering
Smart Rostering overview
The full rostering cycle in one supervised workflow.
Smart RosteringRoster patterns & periods
Set up your roster calendar once, capture how each site really runs, and let every future period start from that shape.
Smart RosteringShift creation & site templates
Create a whole period of shifts from your configured patterns and site or period settings, including recurring shifts.
Smart RosteringStaff interest requests
Ask the whole team who wants the shifts, in one step, and get answers you can actually roster from. Staff respond from their own portal, unsuitable responses are filtered out automatically, and interest flows straight into the roster suggestions.
Smart RosteringSuitability & hard-block checks
Critical conflicts are blocked before staff are even considered, then suitability signals rank who fits best.
Smart RosteringSmart recommendations
Once blockers clear, BondiByte ranks and prepares assignment options using the signals that matter to your operation.
See Cancellation history & reliability in BondiByte
Start your free trial, or book a demo to see it with your own operation in mind.