Terms and Conditions

Overview

These Terms and Conditions set out the public terms for using BondiByte websites and the BondiByte SaaS software platform, unless a separate written agreement, order form, checkout flow, invoice, or subscription agreement applies.

BondiByte is software provided as a hosted SaaS platform for NDIS provider operations. It supports workflows such as staff, clients, sites, rosters, timesheets, invoice drafts, documents, audit evidence, automation, notifications, and account controls.

Using BondiByte

Customers and users must use BondiByte only for authorised business and operational purposes. The platform is intended to support provider operations, not replace professional judgement, customer policies, or required review processes.

Customers control what their authorised users review, approve, send, publish, export, or rely on inside their workspace.

• Keep information current and accurate.
• Use the platform consistently with applicable law and provider obligations.
• Review operational outputs before relying on them.

Accounts and access

Customers are responsible for deciding which people receive access to their BondiByte workspace and for maintaining appropriate role assignments, staff links, auditor invites, and account status.

Users must keep login details secure and must not share credentials, invite links, auditor links, or workspace access with unauthorised people.

Customer data and responsibilities

Customers are responsible for the accuracy, quality, and legality of the information entered, uploaded, approved, or sent by their organisation and users.

Customer data may include staff, client, site, document, roster, timesheet, invoice draft, service agreement, incident, audit evidence, support, billing, and configuration information entered or managed by the customer.

• Only upload information the organisation is authorised to store and use.
• Manage user access when staff roles, employment, or responsibilities change.
• Check operational records before approval, publication, export, or sending.

Smart workflows and reviewable outputs

BondiByte may support smart workflows such as Smart Rostering, timesheet draft preparation, invoice draft preparation, reminders, scans, audit workflows, and other automation-heavy work.

Smart workflow outputs are reviewable operational outputs. Customers remain responsible for reviewing and deciding what to approve, send, publish, export, or rely on.

Subscription plans, trials, and billing

Published plans may include trial-led entry, subscription purchase paths, and custom Enterprise arrangements. Foundation and Growth may use Start trial actions, Operations, Robotics, and Robotics Plus may use Subscribe actions, and Enterprise remains custom and contact-led.

Billing terms may be supplemented by an order form, approved checkout flow, invoice, subscription agreement, or other written commercial terms. Final payment and subscription handling may be completed through the approved billing process when enabled.

Acceptable use

Use of BondiByte is also governed by the Acceptable Use Policy. Customers and users must not misuse the website, platform, files, notifications, automation, auditor links, or tenant access controls.

• Do not attempt unauthorised access or tenant boundary bypass.
• Do not upload malicious, unlawful, misleading, or unauthorised content.
• Do not use automation, notifications, or audit links to harass, spam, disrupt, or disclose information without authority.

Availability and product changes

BondiByte Robotics may maintain, update, improve, or change the website and platform over time. Product areas may be added, changed, paused, or retired to support security, reliability, customer needs, or product direction.

Unless a separate written service level agreement applies, public website wording should not be read as a specific uptime guarantee.

Intellectual property

BondiByte Robotics owns or licenses the website, platform, product design, software, branding, documentation, templates, and other materials made available as part of BondiByte.

Customers retain responsibility for their own customer data and uploaded content, subject to the rights needed for BondiByte Robotics to provide, secure, support, and improve the service.

Suspension and termination

Subject to applicable law and any written agreement, BondiByte Robotics may suspend or restrict access where needed to address payment issues, security concerns, misuse, unlawful activity, platform disruption, or risk to other customers.

Customers may cancel or end a subscription according to the applicable billing terms, order process, subscription agreement, or written arrangement.

Liability and applicable law

To the extent permitted by applicable law, liability may be limited under the applicable customer agreement, order terms, or subscription terms. Nothing in these terms is intended to exclude, restrict, or modify rights, guarantees, remedies, or obligations that cannot be excluded by law.

Where liability cannot be excluded, it is handled subject to applicable law, non-excludable rights, and any relevant customer agreement.

Contact

For questions about these terms or commercial arrangements, contact BondiByte Robotics through the public contact page.