Line items come from the agreement
The billing options offered on a shift come from the client's service agreement, filtered to the right client, site and date, so you can only attach supports the agreement actually covers.
Smart Rostering
Turn shifts into billing line items.
Shifts carry client billing line items and hours so roster decisions flow straight into invoicing.
What you get with Shift cost & billing line items.
- Client billing line items per shift
Every shift carries its NDIS line item, so what you deliver is what you bill, with no re-keying.
- Hours and cost captured at the shift
Billable hours and cost are set where the work happens, keeping invoices accurate by default.
- Feeds invoices and NDIS claims
Rostered support flows straight into invoice drafts and claim data, closing the loop end to end.
Shift billing line items flow into editable invoice drafts.
Why it exists
The problem it solves.
The gap between what was delivered and what gets invoiced is where NDIS providers lose money. When billing is reconstructed at the end of the period from memory and spreadsheets, hours go unclaimed, the wrong line items get used, and someone spends days re-keying roster data into invoices. The shift is where the truth lives, so that is where billing should start.
How it works
Attach billing at the shift
Pick the line items and hours on the shift itself, at the moment the work is planned, instead of reconstructing them weeks later.
Delivery stays connected
As the roster runs, each shift carries its billing detail with it, so what was delivered and what will be billed never drift apart.
Draft invoices build themselves
Where you enable it, draft client invoices are generated from shift billing line items after each roster period ends. Prefer manual control? Build invoices from the same shift data yourself.
You review before anything goes out
Drafts stay fully editable and are never sent automatically. The automation does the assembly; you do the approving.
What you can do.
Agreement-backed line items
Billing options on a shift are drawn from the client's service agreement, so invoices always trace back to what was agreed.
Hours captured at the source
Billable hours are recorded on the shift itself, so the numbers on the invoice come from the roster rather than from memory.
Multiple items per shift
A single shift can carry more than one line item where the support genuinely spans them.
Works across both rostering styles
Billing line items attach to shifts in Light Rostering and in site-based rosters alike, including one-to-one and community clients.
Automatic period drafts
Turn on end-of-period draft invoices and the roster's billing detail assembles itself into drafts, with a delay you choose so late edits land first.
How it connects.
You stay in control.
Automatic draft invoices are a setting you turn on, with a configurable delay after period end. Off means fully manual, with the same shift data available.
Invoices are created as editable drafts. Sending is always a person's decision.
Because shift billing draws from service agreements you maintain, the roster can only bill supports you have actually agreed with the client.
Learn how to use this feature.
Frequently asked questions.
Where do the line items on a shift come from?
From the client's active service agreement, filtered to the right site and date. That keeps every invoice traceable back to the agreement.
What happens if a shift has no billing line items?
It will not feed a client invoice. If the shift should be billed, add the line items on the shift; the drafts are built from shift billing detail.
Are invoices ever sent automatically?
No. Automation only creates drafts. They stay editable and a person always decides when an invoice goes out.
Can one shift bill more than one line item?
Yes. Attach as many of the agreement's line items as the support genuinely requires.
Does this work for community access clients without a site?
Yes. Light Rostering shifts carry billing line items too, so simple direct scheduling still flows into invoicing.
More in Smart Rostering.
Smart Rostering
Smart Rostering
The full rostering cycle in one supervised workflow: patterns and periods, shift creation, suitability and hard-block checks, weighted recommendations, sleepovers, and scheduled automation.
Smart RosteringShift Coverage & Changes
Real rosters change: someone cancels, someone wants to swap, a gap appears. BondiByte turns each change into a proper workflow: staff interest collected before assignment, open shifts claimed from the phone, cover offers when someone cancels, swaps that keep the roster true, and escalation that makes sure a gap is never discovered the morning of the shift.
Smart RosteringRoster patterns & periods
Set up your roster calendar once, capture how each site really runs, and let every future period start from that shape.
Smart RosteringShift creation & site templates
Create a whole period of shifts from your configured patterns and site or period settings, including recurring shifts.
Smart RosteringStaff interest requests
Ask the whole team who wants the shifts, in one step, and get answers you can actually roster from. Staff respond from their own portal, unsuitable responses are filtered out automatically, and interest flows straight into the roster suggestions.
Smart RosteringSuitability & hard-block checks
Critical conflicts are blocked before staff are even considered, then suitability signals rank who fits best.
See Shift cost & billing line items in BondiByte
Start your free trial, or book a demo to see it with your own operation in mind.