Coverage is watched ahead of time
BondiByte checks each enabled site for unfilled shifts across the next seven days, on a schedule, without anyone having to remember to look.
Smart Rostering
Coverage gaps surfaced before they bite.
Automated alerts and coverage reviews explain why a shift could not be filled, so the right people act early.
What you get with Unfilled-shift escalation.
- Unfilled-shift email alerts
The right people are emailed about gaps automatically, so an unfilled shift never goes unnoticed.
- Coverage reviews with the reason per gap
See exactly why a shift couldn't be filled, so you fix the cause, not just the symptom.
- Daily roster summaries
Start each day with a clear picture of coverage and what still needs attention.
Why it exists
The problem it solves.
An unfilled shift is only a problem if nobody notices in time, and in most organisations noticing depends on one person scanning the roster. When that person is on leave or buried, the gap is discovered the morning of the shift, and a participant's support becomes a crisis instead of a Tuesday. Coverage gaps should announce themselves.
How it works
The site manager hears first
The manager gets an email about each upcoming gap, repeated on the reminder cadence you set rather than as a one-off that can be missed.
Escalation when it gets urgent
If a shift is within 24 hours of starting and the manager has been notified your chosen number of times, the alert escalates to your organisation admins, once, without duplicate noise.
Every gap explains itself
Coverage reviews show the reason a shift could not be filled, such as every linked staff member already rostered elsewhere, named with their conflicting times, or no suitable staff being available.
Daily summaries keep the rhythm
Each site can receive a daily email summarising tomorrow's assigned shifts at a send time you choose, so the day starts with a known picture.
What you can do.
Automatic unfilled-shift emails
Gaps in the next seven days are emailed to the site manager without anyone having to spot them on the board.
Escalation to admins
Near shift start, unresolved gaps are raised to organisation admins so a single busy inbox is never the last line of defence.
Reasons, not just alarms
See why a shift is unfilled, including exactly which staff are busy where, so you fix the cause instead of guessing.
Coverage review after automation
When Smart Rostering leaves gaps, a coverage email summarises the issues for the period so review starts in the right place.
Daily tomorrow-shift summaries
A per-site daily email of tomorrow's assigned shifts, at the time you choose.
Straight-to-the-roster links
Every email links directly to the relevant site and period on the roster, so acting takes one click.
You stay in control.
Unfilled-shift alerts and daily summaries are enabled site by site, so quiet sites stay quiet.
Set how many manager notices go out before an unresolved gap escalates, and how many hours pass between reminders.
Reminders respect a cooldown and escalations are sent once per shift, so urgency never turns into spam.
Learn how to use this feature.
Frequently asked questions.
Who gets the alerts?
The site's manager gets the unfilled-shift notices. If a gap is still unresolved close to the shift, your organisation admins are brought in.
When exactly does escalation happen?
When an unfilled shift is within 24 hours of starting and the manager has already been notified the number of times you configured.
Will our inboxes be flooded?
No. Reminders follow the cadence you set with a built-in cooldown, and each shift's escalation goes out once. The alerts are designed to be acted on, not filtered.
Does it tell us why a shift is unfilled?
Yes. Reasons are spelled out per gap, down to which linked staff were already rostered elsewhere and when, so you can fix the roster rather than just react to it.
How far ahead does it look?
Seven days, checked regularly, so most gaps surface with enough time to arrange proper cover.
More in Smart Rostering.
Smart Rostering
Smart Rostering overview
The full rostering cycle in one supervised workflow.
Smart RosteringRoster patterns & periods
Set up your roster calendar once, capture how each site really runs, and let every future period start from that shape.
Smart RosteringShift creation & site templates
Create a whole period of shifts from your configured patterns and site or period settings, including recurring shifts.
Smart RosteringStaff interest requests
Ask the whole team who wants the shifts, in one step, and get answers you can actually roster from. Staff respond from their own portal, unsuitable responses are filtered out automatically, and interest flows straight into the roster suggestions.
Smart RosteringSuitability & hard-block checks
Critical conflicts are blocked before staff are even considered, then suitability signals rank who fits best.
Smart RosteringSmart recommendations
Once blockers clear, BondiByte ranks and prepares assignment options using the signals that matter to your operation.
See Unfilled-shift escalation in BondiByte
Start your free trial, or book a demo to see it with your own operation in mind.