Automation and Notifications
Prepare email before relying on notifications.
BondiByte uses platform-managed email for operational notifications. You can configure Reply-To when enabled while sender/from remains platform-managed.
Overview
Email Notifications explain how provider teams should prepare platform-managed email before relying on workflow notifications.
Operational emails can support rostering, timesheets, invoices, documents, audit workflows, security, and account communication when enabled by your organisation.
Before you begin
- Do not expose or ask customers to manage the platform email provider.
- Know which address should receive replies for each category where Reply-To is configured.
- Keep communication wording tied to channels your organisation has enabled.
Recommended setup order
- Open Configuration and go to Email.
- Confirm delivery mode and provider readiness.
- Review platform-managed sender category settings at a customer-friendly level.
- Set optional Reply-To where the provider wants replies routed back to its team.
- Review workflow settings for roster, timesheet, invoice, document, audit, and security emails.
- If emails are not received, check recipient address, junk folder, delivery mode, and provider configuration before escalating.
Key fields and settings
Platform-managed sender
The sender/from address controlled by BondiByte for platform email delivery.
Reply-To
An optional reply address you configure. If blank, no Reply-To should be included.
Email mode
The delivery mode that determines whether operational emails are enabled for the workspace.
Workflow notification
An email triggered by a workflow such as roster updates, timesheets, invoices, audit events, documents, or security/account activity.
Best practice
- Set Reply-To only when the provider has a monitored mailbox for replies.
- Use a small controlled recipient group before broad operational use.
- Keep notification wording tied to real configured workflows.
Common mistakes to avoid
- Telling customers to configure BondiByte's email provider directly.
- Assuming Reply-To changes the sender/from address.
- Describing channels as available before the organisation has enabled them.
What to do next
Related guides
Organisation Settings
Set up provider identity, branding, roster defaults, email readiness, payment details, and capacity awareness.
Automation and NotificationsAutomation Capacity
Understand Automation Capacity: the model for automation work, what uses capacity, manual fallback, plan capacity, and admin controls.
Staff WorkflowsStaff Portal
Help staff use portal access for shifts, availability, interest, swaps, cancellations, timesheets, reports, documents, notifications, and profile details.
Need help applying this setup path?
Book a BondiByte demo and we can walk through the right setup order for your provider.