BondiByte Robotics

Guide

Prepare email before relying on notifications.

BondiByte uses platform-managed email for operational notifications. Tenants can configure Reply-To when enabled while sender/from remains platform-managed.

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What this section is for

Explains how Email Notifications fits into the BondiByte workspace.

Email Notifications explain how provider teams should prepare platform-managed email before relying on workflow notifications.

Operational emails can support rostering, timesheets, invoices, documents, audit workflows, security, and account communication when enabled by your organisation.

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Before you start

Lists what should be ready before working through Email Notifications.

Do not expose or ask customers to manage the platform email provider.

Know which address should receive replies for each category where Reply-To is configured.

Keep communication wording tied to channels your organisation has enabled.

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Step-by-step setup

Gives practical setup steps for Email Notifications.

  1. Open Configuration and go to Email.
  2. Confirm delivery mode and provider readiness.
  3. Review platform-managed sender category settings at a customer-friendly level.
  4. Set optional Reply-To where the provider wants replies routed back to its team.
  5. Review workflow settings for roster, timesheet, invoice, document, audit, and security emails.
  6. If emails are not received, check recipient address, junk folder, delivery mode, and provider configuration before escalating.
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Key fields and settings explained

Defines the main fields and settings used by Email Notifications.

Platform-managed sender
The sender/from address controlled by BondiByte for platform email delivery.
Reply-To
An optional tenant-configured reply address. If blank, no Reply-To should be included.
Email mode
The delivery mode that determines whether operational emails are enabled for the workspace.
Workflow notification
An email triggered by a workflow such as roster updates, timesheets, invoices, audit events, documents, or security/account activity.
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Best-practice setup tips

Lists practical setup tips for Email Notifications.

Best practice

  • Set Reply-To only when the provider has a monitored mailbox for replies.
  • Use a small controlled recipient group before broad operational use.
  • Keep notification wording tied to real configured workflows.
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Common mistakes to avoid

Lists common setup mistakes for Email Notifications.

Common mistake

  • Telling customers to configure BondiByte's email provider directly.
  • Assuming Reply-To changes the sender/from address.
  • Describing channels as available before the organisation has enabled them.

Need help applying this setup path?

Book a BondiByte demo and we can walk through the right setup order for your provider.

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