Prepare email before relying on notifications.

Overview

Email Notifications explain how provider teams should prepare platform-managed email before relying on workflow notifications.

Operational emails can support rostering, timesheets, invoices, documents, audit workflows, security, and account communication when enabled by your organisation.

Before you begin

• Do not expose or ask customers to manage the platform email provider.
• Know which address should receive replies for each category where Reply-To is configured.
• Keep communication wording tied to channels your organisation has enabled.

Recommended setup order

1. Open Configuration and go to Email.
2. Confirm delivery mode and provider readiness.
3. Review platform-managed sender category settings at a customer-friendly level.
4. Set optional Reply-To where the provider wants replies routed back to its team.
5. Review workflow settings for roster, timesheet, invoice, document, audit, and security emails.
6. If emails are not received, check recipient address, junk folder, delivery mode, and provider configuration before escalating.

Key fields and settings

Best practice

• Set Reply-To only when the provider has a monitored mailbox for replies.
• Use a small controlled recipient group before broad operational use.
• Keep notification wording tied to real configured workflows.

Common mistakes to avoid

• Telling customers to configure BondiByte's email provider directly.
• Assuming Reply-To changes the sender/from address.
• Describing channels as available before the organisation has enabled them.