Record incidents and keep them ready for review.

Overview

Incidents let you record what happened, link it to the relevant participant, staff, and site, and keep the detail and evidence organised for review and audit.

Incident records support follow-up and evidence readiness; they do not replace your incident-response process or reporting obligations.

Before you begin

• Have your own incident-response and reportable-incident process in place; BondiByte does not handle emergencies.
• Know which participant, staff, and site the incident relates to.

Recommended setup order

1. Open Incidents and create a record.
2. Enter date, time, category, and a clear description of what happened.
3. Record immediate actions taken.
4. Link the participant, staff, and site involved.
5. Attach supporting documents or evidence.
6. Review the record and complete any follow-up your process requires.

Key fields and settings

Best practice

• Record incidents promptly and factually.
• Link the right people and site so the record is complete.
• Keep incident evidence ready for audit review.

Common mistakes to avoid

• Relying on BondiByte for emergency or urgent safety response.
• Treating an incident record as meeting your reportable-incident obligations.
• Leaving incidents unlinked to the participant, staff, or site.